Terms of Service

Last updated 3 August 2026

These terms govern the use of iFloor's software by the businesses that subscribe to it. They are written to be readable. Where a signed agreement exists between iFloor and a client, that agreement takes precedence over anything here.

The service

iFloor provides software to flooring retailers, delivered as a hosted instance for each client. What is included depends on which products a client has subscribed to — the operations platform, the ecommerce storefront, or both.

Accounts and access

A client is responsible for the accounts they create for their staff, for keeping credentials secure, and for the actions taken under those accounts. Administrative accounts must use two-factor authentication. Tell us promptly if you believe an account has been compromised.

Your data is yours

A client owns the data they and their customers put into the system. We do not sell it, use it for advertising, or use it to train machine-learning models. We process it to run the service, and on the client's instructions. See the Privacy Policy for detail.

You may export your data at any time. If you stop using iFloor we will provide a complete export and then delete it from active systems, with backups ageing out on their normal cycle.

Acceptable use

Clients agree not to use the service to:

• Send marketing messages to people who have not asked to hear from them, or to purchased or rented contact lists.
• Send anything unlawful, deceptive, or harassing.
• Attempt to access another client's data or instance.
• Interfere with, overload, or probe the service or its infrastructure.

Messaging features exist so a business can talk to customers who are expecting to hear from them. Misuse risks the sending reputation of every client on the platform, so we take it seriously and may suspend messaging without notice where we believe it is happening.

Third-party services

The service depends on providers including Supabase, Vercel, Amazon Web Services, Twilio, Stripe and Shopify. Their availability affects ours. Where a client holds an account directly with a provider — notably Shopify for the storefront — that relationship and its fees are between the client and that provider.

Fees

Fees, billing frequency and any usage-based charges are set out in the client's agreement or order. Usage-based charges, such as text messages and phone minutes, are billed in arrears based on recorded usage. We will give reasonable notice before changing recurring fees.

Non-payment

If an invoice goes unpaid we will attempt to reach you before doing anything disruptive. After a grace period an instance may be placed in read-only mode. Data is not deleted for non-payment, and access is restored on payment.

Availability

We work to keep the service available and will give notice of planned maintenance where we can. We do not promise uninterrupted service, and no software of this kind should be relied on as the only record of something legally or financially critical without your own backup.

Cancellation

A client may cancel in line with their agreement. On cancellation we provide a data export. We will not hold your data hostage to a renewal.

Liability

To the extent the law allows, iFloor's total liability arising from the service is limited to the fees paid by that client in the twelve months before the claim. We are not liable for indirect or consequential loss, including lost profits or lost business. Nothing here limits liability that cannot lawfully be limited.

Changes

We may update these terms. If a change is significant we will tell clients directly rather than only changing the date at the top of this page.

Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.

Contact

iFloor — British Columbia, Canada
info@ifloor.app